ref. n. 7791

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Helpdesk Specialist (French and English)

Are you passionate about speaking French and English? Do you enjoy helping customers resolving their application issues? Join a brand-new built team of Helpdesk analyst in Brno!

Description

The position is filled for a French Software company which is opening a new helpdesk team in Brno.

Job Responsibilities:

  • Respond to requests for technical assistance
  • Diagnose and resolve technical issues
  • Follow up with customers to ensure complete resolution of issues
  • Identify and escalate situations requiring urgent attention
  • Track all work with detail and accuracy in the ticketing system
  • Inform management of recurring problems
  • Ensure all activities are following rules, regulations, policies, and procedures

Requirements

Required Qualifications:

  • Fluent in English and proficient in French
  • High school diploma or equivalent certification
  • Computer skills and knowledge
  • Customer service orientation
  • Above average analytical and problem-solving skills
  • Ability to communicate with non-experts
  • Ability to multitask and work effectively under time pressure
  • Ability to adapt to changes quickly
  • Attention to details
  • Flexibility for morning, evening and overnight shifts

Preferred Qualifications:

  • Undergraduate degree in technology
  • Call Center, Helpdesk or Customer Service experience
  • Knowledge of relevant applications: call tracking applications, ticketing systems etc.
  • Knowledge of customer service principles and practices: ITIL and Service Level Agreement etc.

Offer

  • employment contract for indefinite period, full-time role (or possible even part-time with every day attendance for 6 hours at least)
  • interesting salary based on skills and experience (can be discussed upon request) + annual bonus (7-10% from the salary)
  • employee benefits: meal allowance, 2 sick days, 5 weeks of vacation, language courses, initial product training
  • relaxed friendly environment of a smaller company with carrier opportunities

If the position captured your attention, please, send us your CV in English. We will get back to you.

ref. n. 7791

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Are you looking for a promising and well-paid job? Do you have experience or education credentials in IT? If so, you came to the right place. We offer the best job positions in IT in Brno. Working in IT in Brno can be both fulfilling and enjoyable. The IT sector has a promising future as does your professional career when working on top quality IT job positions. We only offer top job positions by verified employers. Get a job in IT fast and simple.

IT job positions in Brno

We offer job mediation in IT in Brno. Our selection of vacancies provides a variety of IT job positions in Brno for graduates as well. With our free of charge registration you will receive an email with your preferred job positions. Browse through our job offers in IT, start working in a field which is highly sought after and secure a great future for yourself. IT job positions in Brno fill up quickly so we recommend you react to your selected positions as soon as possible.

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IT jobs in Brno

Are you looking for a promising and well-paid job? Do you have experience or education credentials in IT? If so, you came to the right place. We offer the best job positions in IT in Brno. Working in IT in Brno can be both fulfilling and enjoyable. The IT sector has a promising future as does your professional career when working on top quality IT job positions. We only offer top job positions by verified employers. Get a job in IT fast and simple.

IT job positions in Brno

We offer job mediation in IT in Brno. Our selection of vacancies provides a variety of IT job positions in Brno for graduates as well. With our free of charge registration you will receive an email with your preferred job positions. Browse through our job offers in IT, start working in a field which is highly sought after and secure a great future for yourself. IT job positions in Brno fill up quickly so we recommend you react to your selected positions as soon as possible.

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IT jobs in Brno

Are you looking for a promising and well-paid job? Do you have experience or education credentials in IT? If so, you came to the right place. We offer the best job positions in IT in Brno. Working in IT in Brno can be both fulfilling and enjoyable. The IT sector has a promising future as does your professional career when working on top quality IT job positions. We only offer top job positions by verified employers. Get a job in IT fast and simple.

IT job positions in Brno

We offer job mediation in IT in Brno. Our selection of vacancies provides a variety of IT job positions in Brno for graduates as well. With our free of charge registration you will receive an email with your preferred job positions. Browse through our job offers in IT, start working in a field which is highly sought after and secure a great future for yourself. IT job positions in Brno fill up quickly so we recommend you react to your selected positions as soon as possible.

My positions (0)

Add your selected vacancies for multiple applications here.

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IT jobs in Brno

Are you looking for a promising and well-paid job? Do you have experience or education credentials in IT? If so, you came to the right place. We offer the best job positions in IT in Brno. Working in IT in Brno can be both fulfilling and enjoyable. The IT sector has a promising future as does your professional career when working on top quality IT job positions. We only offer top job positions by verified employers. Get a job in IT fast and simple.

IT job positions in Brno

We offer job mediation in IT in Brno. Our selection of vacancies provides a variety of IT job positions in Brno for graduates as well. With our free of charge registration you will receive an email with your preferred job positions. Browse through our job offers in IT, start working in a field which is highly sought after and secure a great future for yourself. IT job positions in Brno fill up quickly so we recommend you react to your selected positions as soon as possible.