ref. n. 7791

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Helpdesk Specialist (French and English)

Are you passionate about speaking French and English? Do you enjoy helping customers resolving their application issues? Join a brand-new built team of Helpdesk analyst in Brno!

Description

The position is filled for a French Software company which is opening a new helpdesk team in Brno.

Job Responsibilities:

  • Respond to requests for technical assistance
  • Diagnose and resolve technical issues
  • Follow up with customers to ensure complete resolution of issues
  • Identify and escalate situations requiring urgent attention
  • Track all work with detail and accuracy in the ticketing system
  • Inform management of recurring problems
  • Ensure all activities are following rules, regulations, policies, and procedures

Requirements

Required Qualifications:

  • Fluent in English and proficient in French
  • High school diploma or equivalent certification
  • Computer skills and knowledge
  • Customer service orientation
  • Above average analytical and problem-solving skills
  • Ability to communicate with non-experts
  • Ability to multitask and work effectively under time pressure
  • Ability to adapt to changes quickly
  • Attention to details
  • Flexibility for morning, evening and overnight shifts

Preferred Qualifications:

  • Undergraduate degree in technology
  • Call Center, Helpdesk or Customer Service experience
  • Knowledge of relevant applications: call tracking applications, ticketing systems etc.
  • Knowledge of customer service principles and practices: ITIL and Service Level Agreement etc.

Offer

  • employment contract for indefinite period, full-time role (or possible even part-time with every day attendance for 6 hours at least)
  • interesting salary based on skills and experience (can be discussed upon request) + annual bonus (7-10% from the salary)
  • employee benefits: meal allowance, 2 sick days, 5 weeks of vacation, language courses, initial product training
  • relaxed friendly environment of a smaller company with carrier opportunities

If the position captured your attention, please, send us your CV in English. We will get back to you.

Locality Brno

Your journey to your dream position in IT matters.

Get in touch with us, and we'll discuss your expectations. We stand by your side in the search for the right opportunity.

Register and activate our smart "watch-mouse" for the ideal position based on your preferred criteria.

We understand that time is a precious commodity in the IT field, thus we focus on fast and comfortable communication for you. Don't have time to create a perfect professional profile? Based on our consultation, we'll review your current career path. We'll provide advice, tips, and strategies that can help in finding the ideal position. We believe that recruitment is based on partnership. Respectful dialogue, open communication, trust, and finding solutions are the foundation of our work.

Your journey to your dream position in IT matters.

Get in touch with us, and we'll discuss your expectations. We stand by your side in the search for the right opportunity.

Register and activate our smart "watch-mouse" for the ideal position based on your preferred criteria.

We understand that time is a precious commodity in the IT field, thus we focus on fast and comfortable communication for you. Don't have time to create a perfect professional profile? Based on our consultation, we'll review your current career path. We'll provide advice, tips, and strategies that can help in finding the ideal position. We believe that recruitment is based on partnership. Respectful dialogue, open communication, trust, and finding solutions are the foundation of our work.

Your journey to your dream position in IT matters.

Get in touch with us, and we'll discuss your expectations. We stand by your side in the search for the right opportunity.

Register and activate our smart "watch-mouse" for the ideal position based on your preferred criteria.

We understand that time is a precious commodity in the IT field, thus we focus on fast and comfortable communication for you. Don't have time to create a perfect professional profile? Based on our consultation, we'll review your current career path. We'll provide advice, tips, and strategies that can help in finding the ideal position. We believe that recruitment is based on partnership. Respectful dialogue, open communication, trust, and finding solutions are the foundation of our work.

Your journey to your dream position in IT matters.

Get in touch with us, and we'll discuss your expectations. We stand by your side in the search for the right opportunity.

Register and activate our smart "watch-mouse" for the ideal position based on your preferred criteria.

We understand that time is a precious commodity in the IT field, thus we focus on fast and comfortable communication for you. Don't have time to create a perfect professional profile? Based on our consultation, we'll review your current career path. We'll provide advice, tips, and strategies that can help in finding the ideal position. We believe that recruitment is based on partnership. Respectful dialogue, open communication, trust, and finding solutions are the foundation of our work.

Your journey to your dream position in IT matters.

Get in touch with us, and we'll discuss your expectations. We stand by your side in the search for the right opportunity.

Register and activate our smart "watch-mouse" for the ideal position based on your preferred criteria.

We understand that time is a precious commodity in the IT field, thus we focus on fast and comfortable communication for you. Don't have time to create a perfect professional profile? Based on our consultation, we'll review your current career path. We'll provide advice, tips, and strategies that can help in finding the ideal position. We believe that recruitment is based on partnership. Respectful dialogue, open communication, trust, and finding solutions are the foundation of our work.

You can do it anywhare