Helpdesk Specialist (French and English)

Popis

The position is filled for a French Software company which is opening a new helpdesk team in Brno.

Job Responsibilities:

• Respond to requests for technical assistance
• Diagnose and resolve technical issues
• Follow up with customers to ensure complete resolution of issues
• Identify and escalate situations requiring urgent attention
• Track all work with detail and accuracy in the ticketing system
• Inform management of recurring problems
• Ensure all activities are following rules, regulations, policies, and procedures

Požadavky

Required Qualifications:

• Fluent in English and proficient in French
• High school diploma or equivalent certification
• Computer skills and knowledge
• Customer service orientation
• Above average analytical and problem-solving skills
• Ability to communicate with non-experts
• Ability to multitask and work effectively under time pressure
• Ability to adapt to changes quickly
• Attention to details
• Flexibility for morning, evening and overnight shifts

Preferred Qualifications:

• Undergraduate degree in technology
• Call Center, Helpdesk or Customer Service experience
• Knowledge of relevant applications: call tracking applications, ticketing systems etc.
• Knowledge of customer service principles and practices: ITIL and Service Level Agreement etc.

Nabídka

• employment contract for indefinite period, full-time role (or possible even part-time with every day attendance for 6 hours at least)
• interesting salary based on skills and experience (can be discussed upon request) + annual bonus (7-10% from the salary)
• employee benefits: meal allowance, 2 sick days, 5 weeks of vacation, language courses, initial product training
• relaxed friendly environment of a smaller company with carrier opportunities

If the position captured your attention, please, send us your CV in English. We will get back to you.